Since the middle 90s business process management – BPM (Business Process Management) has been one of the more commonly argued topics, both in management as well as in IT circles. The reason for this is not only a trend, which is very often the case but the nature of BPM itself. The main advantage of BPM system compared to standard workflow mechanism is the possibility that all necessary actions are defined in the process, without unknown or unrelated segments, at the level of the entire company.
The process begins by defining the processes in the company and their designing with the appropriate graphic tools. Each step can be assigned to employees who need to execute it (one or more), the time for each to is completed, any eventual conditionality and all documents related to the step or process. Documents, except the hard disk, can also be downloaded from Open Text Document Management or SAP ERP solutions. Also, it is possible to define the appearance and content of the page with the details, meaning that employees always have access to all the information they need to make their part of the job faster and better so they can complete it more quickly. As a good example, you can check out this Miami local business, which is using BPM at its best.
So, the primary purpose of the system is not easily to copy existing processes into electronic form, but rather to reach a maximum of the digital environment’s potential. It means that workers do not come into a situation where they don’t know what exactly their job is, and what exactly they need to do when something needs to be done, or what is the information necessary to be passed further and whom. Open Text BPM at any time gives users an overview of all the tasks they need to perform. It also enables them to review the whole process so that everyone is aware of the complete process, and therefore they will be familiar with the reason why it was given a specific task to them and whom will be sent the result of his work. Also, as worker marks his task as completed, the defined process automatically continues. It is a very important difference compared to the classic system of defining the process on the paper, where workers generally have no information about the whole process and whom they should pass on their results, and they are bringing it back to one from whom they get their task, leading to a permanent task of returning backward and losing time. So, certain actions in the system are activated automatically, forwarded to the right people, with all the necessary information.
Sometimes companies go for the search for tools that will help them. For example – SOA (Service Oriented Architecture), EA (Enterprise Architecture), BPA (Business Process Analysis), Performance Management, Risk Management, Compliance, etc. Today, the business processes are sneaking through each of the mentioned themes. Not only it is quite clear that each of these topics in some way refers to the topic of BPM, but it is also possible to conclude that it was the design of business processes what is necessary for a quality approach to each of these topics.